Transportation procurement teams negotiate carrier contracts using anecdotal on-time delivery feedback instead of data-driven scorecards. Cost-per-mile benchmarks, damage rates, and lane rate competitiveness are tracked in spreadsheets that are updated quarterly at best, leaving procurement teams unable to identify underperforming carriers until service failures accumulate into chargebacks and lost customer relationships.
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Transportation Procurement Manager overseeing 85 contracted carriers and $120M in annual freight spend
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Procurement Analyst
Builds carrier scorecards from OTD, damage, and cost-per-mile data to drive procurement decisions.
Operations Manager
Provides operational context on carrier service failures, detention patterns, and appointment adherence.
Transportation Planner
Identifies lane-level carrier substitution opportunities when underperformers are removed from the bid board.
Carrier scorecard engine that aggregates OTD rates, damage claim frequency, cost-per-mile by lane, and accessorial charge patterns into ranked performance tiers with renegotiation recommendations.
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Analyzing TMS data... Three lanes account for 68% of empty miles this month: Chicago-Detroit (31% deadhead), Dallas-Houston (24%), and LA-Phoenix (13%). Combined revenue loss from unloaded miles is estimated at $187,000. Backhaul matching opportunities exist on the Chicago-Detroit corridor based on shipper demand signals.
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