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FAQ
Frequently asked questions
Find answers about Lumina, pricing, security, and more.
Getting Started
Pricing & Plans
Teams & Collaboration
Agents & Marketplace
Security & Privacy
Billing & Payments
Getting Started
What is Lumina?
How do I get started?
What file formats are supported?
Do I need to install anything?
Can I try before signing up?
Pricing & Plans
What plans are available?
What are LUM tokens?
Can I purchase more LUM without upgrading?
What happens when my free LUM runs out?
What is the Team plan cancellation policy?
Are LUM tokens refundable?
Do unused LUM tokens expire?
How does Enterprise pricing work?
Teams & Collaboration
How do I invite team members or clients?
Can I remove a client from my team?
Do team members share my LUM balance?
Can team members use all features?
Agents & Marketplace
What are AI agents?
Can I build my own agent?
How does agent revenue sharing work?
Are marketplace agents safe?
What agent tiers exist?
Security & Privacy
Is my data stored on your servers?
What AI models process my data?
What about Enterprise data security?
What are the Firewall clearance levels?
Billing & Payments
What payment methods are accepted?
Can I get a refund?
How do I cancel my subscription?
Do you offer annual billing?
Where can I view my invoices?
Still have questions?
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