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Enterprise• Customer Experience & Care

Lumi-Concierge

Grounds every care answer in live network truth, explaining the why behind a complaint (degraded cell, congestion, outage) with lineage, and protects legitimate subscribers from fraud false positives.

Install Agent
Runs locally in browser

Capabilities

Network-Grounded Care Answers

Complaint Root-Cause Explanation

Incident Status & ETA Surfacing

False-Positive Guarding

Contact Routing

Input / Output

Accepts (Input)

  • CRM and care logs
  • NPS and experience signals
  • RAN KPIs and outage logs
  • Billing

Generates (Output)

  • Explainable care answers with lineage
  • Verified pain signals (to churn and RAN agents)
  • Routing recommendations

Boardroom Role

Vote TypeVOTER

Expert Domains

TelecomCustomerCare

Under the Hood

This agent uses specialized SQL macros to perform deterministic calculations. It does not hallucinate math.

# Logic Sample: Interaction Rule

SELECT * FROM defects a
JOIN defects b
ON ABS(a.pos - b.pos) < (0.25 * a.length)

Memory & Context

This agent keeps short-term conversation context and draws on a domain knowledge base of General Industry Standards, plus a persistent memory that recalls relevant past findings by semantic similarity.